Customer wants to stop now and refuses to pay the open invoice. Immediate cancellation is allowed only after human review; nothing may be written before that.
“Cancel my subscription right now. I am not going to pay the open invoice.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.