The same cancel request arrives twice. Exactly one cancellation is scheduled; access is kept.
“Please stop my renewal but let me keep access until it runs out.”
“Please stop my renewal but let me keep access until it runs out.”
A multi-turn conversation: 2 customer messages, sent one after the other.
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
The sandbox clock then moves to the period end and checks again:
subscription.cancel.