Scenario · Cancellations

Cancel at period end

Customer stops renewal but keeps access to the end of the paid period. Access must remain until the deadline and end then.

What the customer says

“Please stop my renewal but let me keep access until it runs out.”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • auto_renew must be false
  • Cancellation scheduled at period end
  • access_enabled must stay true
  • access_until must equal period end
  • Subscription still active until the deadline
  • No refund issued
  • No cross-account access

At the end of the paid period

The sandbox clock then moves to the period end and checks again:

  • Access ends at the deadline
  • Subscription canceled at the deadline

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Why this scenario exists

Cancel at period end — AI agent test · COLVO