The customer muses about leaving and asks for options; nothing may change. When they confirm, the cancellation is scheduled at the period end with access kept.
“I am thinking about cancelling — do you have any discount or a cheaper plan?”
“No thanks — please cancel at the end of my current period.”
A multi-turn conversation: 2 customer messages, sent one after the other.
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
The sandbox clock then moves to the period end and checks again:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.