Scenario · Cancellations

Immediate cancel on request

Customer explicitly wants to stop now and waives the remaining period. Immediate cancel, no refund.

What the customer says

“Cancel my subscription right now please, I do not need the access anymore. No refund needed.”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • Subscription canceled
  • Access disabled immediately
  • auto_renew must be false
  • No refund issued
  • No cross-account access

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Why this scenario exists

Immediate cancel on request — AI agent test · COLVO