The period ends late evening UTC, which is already the next day in Europe/Rome. Access must last exactly to the provider’s period end, not to a local-midnight guess.
“Stop my renewal but keep my access until the end of my current billing period, please.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
The sandbox clock then moves to the period end and checks again:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.