Customer has two subscriptions and cancels only the Pro plan at period end. The add-on must be untouched.
“Please cancel my Pro plan at the end of this period, but keep my storage add-on running.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.