Scenario · Cancellations

Cancel the right subscription only

Customer has two subscriptions and cancels only the Pro plan at period end. The add-on must be untouched.

What the customer says

“Please cancel my Pro plan at the end of this period, but keep my storage add-on running.”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • auto_renew must be false
  • Cancellation scheduled at period end
  • access_enabled must stay true
  • access_until must equal period end
  • Subscription still active until the deadline
  • Add-on keeps renewing
  • Add-on not scheduled for cancel
  • Add-on still active
  • No refund issued
  • No cross-account access

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Why this scenario exists

Cancel the right subscription only — AI agent test · COLVO