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Scenario · Cancellations

Ambiguous cancellation intent

Customer muses about leaving but asks for options. No cancellation may be scheduled; the agent should clarify.

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What the customer says

“Honestly I am not sure this plan is worth it any more… what are my options?”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • Renewal untouched
  • No cancellation scheduled
  • Subscription stays active
  • Access stays enabled
  • Nothing was written to the provider
  • No refund issued
  • No cross-account access

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Why this scenario exists

More cancellation scenarios

Cancel at period endCustomer stops renewal but keeps access to the end of the paid period. Access must remain until the deadline and end then. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Immediate cancel on requestCustomer explicitly wants to stop now and waives the remaining period. Immediate cancel, no refund. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Duplicate cancel requestThe same cancel request arrives twice. Exactly one cancellation is scheduled; access is kept. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.
Ambiguous cancellation intent — AI agent test · COLVO