Scenario · Cancellations

Cancellation already scheduled

The subscription is already set to end at the period end. The agent must recognise this and write nothing.

What the customer says

“Please make sure my subscription will not renew next month.”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • auto_renew must be false
  • Cancellation scheduled at period end
  • access_enabled must stay true
  • access_until must equal period end
  • Subscription still active until the deadline
  • Nothing was written to the provider
  • No refund issued
  • No cross-account access

At the end of the paid period

The sandbox clock then moves to the period end and checks again:

  • Access ends at the deadline
  • Subscription canceled at the deadline

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Why this scenario exists

Cancellation already scheduled — AI agent test · COLVO