Scenario · Pause & undo

Undo a scheduled cancellation

A cancellation at period end is scheduled; the customer changes their mind. It renews again, the period end is unchanged, and at the deadline the plan is still active.

What the customer says

“Actually I changed my mind — please keep my plan.”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • No cancellation scheduled
  • The plan renews again
  • Period end unchanged
  • Subscription stays active
  • Access stays enabled
  • Exactly one write reached the provider
  • No refund issued
  • No cross-account access

At the end of the paid period

The sandbox clock then moves to the period end and checks again:

  • Still active after the old end date
  • Access continues

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

Undo a scheduled cancellation — AI agent test · COLVO