A cancellation at period end is scheduled; the customer changes their mind. It renews again, the period end is unchanged, and at the deadline the plan is still active.
“Actually I changed my mind — please keep my plan.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
The sandbox clock then moves to the period end and checks again:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.