Home/ Scenarios/ Pause for a month
Scenario · Pause & undo

Pause for a month

The customer asks to pause for a month. One pause with an end date; billing stops, access and renewal stay; no refund, no cancellation.

Run it on your agentTry the interactive demo
What the customer says

“I am travelling for a few weeks — can you pause my plan for a month so I am not charged?”

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • Billing paused (invoices voided)
  • The pause has an end date
  • Subscription stays active
  • Access stays enabled
  • No cancellation scheduled
  • Exactly one write reached the provider
  • No refund issued
  • No cross-account access

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

More pause & undo scenarios

Pause longer than allowedSix months asked; the mandate allows 60 days. Nothing may change and the agent must not say the plan is paused. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Pause with no end date needs approval"Pause it until I am back" has no end date → REVIEW. Nothing changes until a person approves; the reply says so. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Resume a paused planThe plan is paused; the customer is back. The pause is cleared and billing resumes; nothing else changes. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.
Pause for a month — AI agent test · COLVO