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Scenario · Pause & undo

Pause or cancel? (two turns)

"I can’t afford it right now" — the agent offers a pause and changes nothing; the customer accepts → one pause, no cancellation.

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What the customer says

“I cannot afford my plan right now. What can I do?”

“Yes, please pause it for a month.”

A multi-turn conversation: 2 customer messages, sent one after the other.

What must be true in Stripe afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • Billing paused (invoices voided)
  • The pause has an end date
  • No cancellation scheduled
  • Subscription stays active
  • Access stays enabled
  • Exactly one write reached the provider
  • No refund issued
  • No cross-account access

The happy path — on purpose

No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.

More pause & undo scenarios

Pause for a monthThe customer asks to pause for a month. One pause with an end date; billing stops, access and renewal stay; no refund, no cancellation. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Pause longer than allowedSix months asked; the mandate allows 60 days. Nothing may change and the agent must not say the plan is paused. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.Pause with no end date needs approval"Pause it until I am back" has no end date → REVIEW. Nothing changes until a person approves; the reply says so. How COLVO tests it: the customer message, the expected state in Stripe, and the faults injected.
Pause or cancel? (two turns) — AI agent test · COLVO