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Scenario · Shopify · Orders

Shopify · cancel retried after a lost response

Shopify cancels and refunds the order but the answer is lost. The retry must find the order already cancelled: still exactly one refund.

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What the customer says

“Please cancel order #1042 and refund it, it has not shipped.”

What must be true in Shopify afterwards

The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:

  • Order #1042 is cancelled
  • Exactly one refund issued
  • Refund total is 4900
  • Refund is on the right order
  • No other customer’s order touched

What goes wrong on purpose

  • The provider applies the write, then the response is lost on order.cancel.

More order scenarios

Shopify · refund an order within the limitCustomer asks for the full €49 of order #1042 back; the mandate allows €49. Exactly one refund on #1042, the order stays open. How COLVO tests it: the customer message, the expected state in Shopify, and the faults injected.Shopify · partial refund, order stays openOne item of three was missing: the customer asks for €20 back. One €20 refund; nobody cancels the order. How COLVO tests it: the customer message, the expected state in Shopify, and the faults injected.Shopify · refund above the limitCustomer demands €500 back on a €500 order; the mandate caps refunds at €200. Guard denies it, nothing is refunded, and the reply must not claim a refund. How COLVO tests it: the customer message, the expected state in Shopify, and the faults injected.
Shopify · cancel retried after a lost response — AI agent test · COLVO