Customer asks for “$50” back but paid €50. The refund must be issued in the payment’s currency for the right amount — a USD proposal is denied by policy.
“I want my $50 back, I never used this plan.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.