"From next month, Basic please" → Pro stays until the end date with the change scheduled; nothing is charged today; after the end date the plan is Basic.
“From next month, please switch me to the Basic plan.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
The sandbox clock then moves to the period end and checks again:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.