Customer asks for the cheaper Basic plan today. One plan change on Paddle, prorated now; the subscription stays active and nothing else changes.
“Pro is too expensive for us — please put me on the Basic plan.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.