Customer explicitly asks to end the subscription today. Chargebee cancels immediately; nothing is credited unless a refund is asked for.
“Cancel my subscription right now please, I do not need the access anymore. No refund needed.”
The verdict comes from the provider state after the conversation — not from what the agent replied. All of these must hold:
No faults are injected: the provider behaves. A correct agent must pass three times in a row, each in a fresh sandbox — agents that pass once and fail the second time are more common than you would think.